Privacy Notice
Last updated
1. Who we are
Marram Partners is a trading name of Miroso Ltd. Miroso Ltd is the controller of the personal information described in this notice.
Miroso Ltd is a company registered in England and Wales under company number 16497172. Its registered office is at 3 Warren Yard, Wolverton Mill, Wolverton, Milton Keynes, MK12 5NW, England.
In this notice, “Marram Partners”, “we”, “us” and “our” refer to Miroso Ltd trading as Marram Partners.
If you have any questions about this notice or how we use your personal information, please contact us at contact@marrampartners.co.uk.
2. What this notice covers
This notice explains how we collect and use personal information when you:
- visit https://www.marrampartners.co.uk;
- contact us, subscribe to our communications or interact with our content;
- enquire about, discuss or receive our services;
- attend one of our events, podcasts, webinars or other activities; or
- otherwise deal with us in a professional capacity.
3. Information we collect
Depending on how you interact with us, we may collect:
- your name, job title, organisation and professional contact details;
- information contained in enquiries, correspondence, meeting notes and other communications;
- information about your organisation, requirements and potential or existing engagement with us;
- your communication and marketing preferences;
- technical information about your visit to our website, such as your IP address, device, browser, approximate location, referring page and how you use the site; and
- any other information you choose to provide to us.
Please do not send us sensitive or special-category personal information through the website unless we specifically ask you to do so and explain how it will be handled.
4. How we collect information
We collect personal information:
- directly from you, including through our website, email, calls, meetings and events;
- automatically when you use our website, through cookies and similar technologies;
- from your colleagues, professional contacts, referrals and organisations with which we work; and
- from publicly available professional sources, such as company websites and LinkedIn.
5. How and why we use your information
We use personal information only where we have a lawful basis to do so.
| What we do | Why we do it | Lawful basis |
|---|---|---|
| Respond to enquiries and discuss potential work | To communicate with you and understand whether our services may be suitable | Our legitimate interests in developing our business; and taking steps at your request before entering into a contract |
| Provide and manage our services | To deliver agreed work, manage the relationship, administer projects and communicate with clients and their teams | Performance of a contract; our legitimate interests in running and delivering our services |
| Manage our business records and finances | To issue invoices, maintain accounts, manage risk and meet regulatory requirements | Legal obligation; our legitimate interests in operating and protecting our business |
| Send relevant updates, insights, invitations and other B2B communications | To maintain professional relationships and promote our services | Your consent where required; otherwise our legitimate interests in marketing our business |
| Operate, secure and improve our website | To keep the site working, understand its use, improve content and prevent misuse | Our legitimate interests in operating, improving and protecting our website; consent where required for non-essential cookies |
| Establish, exercise or defend legal claims | To protect our rights and interests | Our legitimate interests; legal obligation where applicable |
Where we rely on legitimate interests, we consider whether our interests are proportionate and whether your rights and interests override them.
6. Marketing communications
We may send relevant business-to-business updates or invitations where the law allows. Where consent is required, we will ask for it first.
You can stop receiving marketing communications at any time by using the unsubscribe option in the message or emailing contact@marrampartners.co.uk. Opting out of marketing will not prevent us from sending service-related or administrative communications.
7. Cookies and similar technologies
Our website may use:
- strictly necessary cookies required for the site to function and remain secure;
- analytics cookies that help us understand how visitors use the site; and
- cookies or similar technologies used by embedded services, such as video, audio or social-media content.
Except where the law permits otherwise, we will not place non-essential cookies on your device unless you consent. You can accept, reject or change your choices through the cookie controls provided on the website. You can also restrict cookies through your browser, although parts of the site may then work less effectively.
The website’s cookie controls provide more detail about the particular cookies and services in use, their purposes and how long they last.
8. Use of AI-assisted tools
We may use artificial-intelligence and automation tools to support activities such as research, analysis, summarisation, drafting and the delivery of our services.
Where personal information is processed using these tools, we remain responsible for how it is used. We limit the information provided to what is reasonably necessary and use appropriate account, security and contractual controls.
We do not intentionally submit sensitive or special-category personal information to an AI service unless this is necessary for an agreed purpose and appropriate safeguards have been considered. We do not use AI tools to make solely automated decisions about individuals that produce legal or similarly significant effects.
9. Who we share information with
Where necessary, we may share personal information with:
- members of the Marram Partners team and trusted associates involved in responding to an enquiry or delivering services;
- suppliers that provide website hosting, email, cloud storage, communications, analytics, media hosting, artificial-intelligence and automation tools, accounting or other business systems;
- professional advisers, including accountants, lawyers and insurers;
- regulators, courts, law-enforcement bodies, tax authorities or other public bodies where required; and
- a buyer, investor or successor if our business or assets are reorganised, sold or transferred.
Where a supplier handles personal information on our behalf, we use providers whose terms include appropriate data-protection commitments. We do not sell your personal information.
10. International transfers
Some of our service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we use an appropriate legal safeguard, such as UK adequacy regulations, approved contractual protections or another mechanism permitted by data-protection law.
You can contact us if you would like more information about the safeguards relevant to your personal information.
11. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and reporting requirements. The relevant period depends on our relationship with you and the nature of the information. In general:
- enquiries and correspondence are kept while we deal with them and for reasonable follow-up;
- client and project records are normally retained for up to seven years after the relationship or relevant project ends;
- marketing information is retained until you opt out or it is no longer useful, with limited details retained where necessary to respect an opt-out; and
- website and security records are retained in accordance with the settings and retention periods of the relevant system.
We may retain information for longer where required by law or where reasonably necessary in connection with a complaint, dispute or legal claim.
12. How we protect information
We use appropriate technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. However, no online service or method of transmission is completely secure.
13. Your rights
Depending on the circumstances, you may have the right to:
- ask for access to your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to our use of your information, including its use for direct marketing;
- receive certain information in a portable format;
- withdraw consent at any time where we rely on consent; and
- complain to the Information Commissioner’s Office.
These rights are not absolute and may not apply in every case. To exercise a right, email contact@marrampartners.co.uk. We may need to verify your identity before acting on your request.
You can find more information or make a complaint at www.ico.org.uk. We would appreciate the opportunity to address your concern first.
14. Third-party websites and services
Our website may contain links to, or content provided by, third parties. Those organisations control their own use of personal information, and their privacy notices apply when you interact with them. We are not responsible for their privacy practices.
15. Changes to this notice
We may update this notice when our practices, services or legal obligations change. The latest version will be published on this page with its updated date.